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The Industry

it’s bigger than you think

Industry Overview

Insurance is a hugely important and diverse industry. It influences just about every sector and subject area, underpinning everything from small companies to multinational organisations and even global economies. In Ireland, insurance employs over 28,000 people.

Life Assurance

Life Assurance companies provide different types of life assurance and pension policies to meet clients’ financial needs. The roles assurance companies play include the drafting development and management of:

  • Life assurance policies
  • Income protection policies
  • Serious illness policies
  • Savings plans

Life assurance companies also provide financial planning services for clients.

General (non-life) Insurance

The General Insurance market consists of three main sectors: motor, household and travel insurance.

Motor: protects you as a motorist against liability in the event of an accident that you may cause.

Household: is made up of two parts, building insurance and contents insurance.

Travel: protects you from a wide range to risks when you travel. Some include: flight cancellation, emergency medical treatment, theft, lost passport and more.

Facts and figures

Here are some facts we're proud of in insurance

28,000
working in insurance in Ireland
3,000
new insurance jobs by 2020
200 apprentices employed by 50 Irish companies
500
insurance organisations in Ireland alone
One of the most diverse industries
A leading sector
for work/life balance
41%
of insurance apprentices are female compared to 1-2% in other industries.
Source: Insurance Ireland Fact File 2014
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Core Apprenticeship Roles

The three areas that underpin the industry are Underwriting, Claims and Direct Customer Support.

core
industry
roles
Is this you?

Underwriter

Checklist
  • Problem solver
  • Appetite to learn
  • Attention to detail
  • Strong analytical skills
Typical career path

Assistant Underwriter > Underwriter > Underwriting Manager

Starting out you’ll need:

Accredited Product Adviser (APA)

or

BA (Hons) in Insurance Practice – Apprenticeship

core
industry
roles
Is this you?

Claims

Checklist
  • Curious by nature
  • Sound judgement
  • Strong negotiator
  • Excellent interpersonal skills
Typical career path

Claims Handler > Team Leader > Claims Manager

Starting out you’ll need:

Accredited Product Adviser (APA)

or

BA (Hons) in Insurance Practice – Apprenticeship

core
industry
roles
Is this you?

Direct Customer Support

Checklist
  • People person
  • Strong communicator
  • Entrepreneurial
  • Sales skills
Typical career path

Customer Service Agent > Team Leader > Customer Service Manager

Starting out you’ll need:

Accredited Product Adviser (APA)

or

BA (Hons) in Insurance Practice – Apprenticeship

More Roles

There’s a world of opportunity in insurance. From evaluating risk to developing e-commerce solutions, there’s a role here for you.

Data Analyst

Do you dream in data? This is the role for you…

The volume of data available to insurance organisations is constantly increasing, so companies need professionals to sort through and analyse this data in order to inform key business and product decisions. As a data analyst, you could work with information sourced from areas such as telematics, social media, websites or smartphones to give insurers a more comprehensive view of the risks they are underwriting. By using this data, insurers can improve their pricing, develop new products and customise existing policies to meet changing customer needs. As the area of big data continues to grow, there will be an increasing need for data scientists and data analysts in the insurance industry.

About you:
  • Attention to detail
  • Highly numerate and analytical
  • Creative
  • Logical thinker

Management

Are you a natural born leader? Here’s the job for you…

Business management within the insurance industry incorporates the core elements of successful modern business including finance, information technology, human resources and change management, relationship management and team management. The large insurance companies offer opportunities to talented graduates to join rotational management development programmes, which help you develop to take on a variety of leadership roles.

About you:
  • Strategic thinker
  • Good people person
  • Financially numerate and analytical
  • Motivator

Direct Customer Support

Are you a good listener who’s ready for anything? Consider this career…

For an insurance company to be successful it must be quick to anticipate and adapt to meet its customers changing needs and demands. The evolution of e-commerce systems and sophisticated call centres means insurers face greater challenges to find ways of delivering a personalised and differentiated service. That’s where you come in. Insurance is a people industry: effective customer service agents like you are fundamental to the success of the business. Customer operations roles are often closely aligned to claims handling and personal lines sales.

About you:
  • Thrive in a fast paced environment
  • Good listener & able to manage complex customer queries
  • Calm
  • Positive thinker

See all roles

Insurance can take you far

Working in insurance can take you across the globe. Irish insurance qualifications are recognised in the UK, Canada, Australia and New Zealand, making working and travelling with your qualification all the easier. Begin your career in Ireland and who knows where you could end up?